Privacy Policy

This page attempts to explain how Verte Planète collects and uses personal information from all users who access our website.

As a Canadian company, we care and respect all information that our users share with us when they access our site.

1- Personal information

“Personal information” is any data that can be used to identify a “natural person”, such as your telephone number, email address, age, geographic location, browser language and home address.

We do not collect sensitive information from our users such as: religion, gender identity, sexual orientation, political opinions or personal health.

The personal information we collect is for the sole purpose of providing better service to our customers, users and partners and to present content that matches your tastes and preferences.

As a responsible business, we follow the Principles set out in the National Standard of Canada entitled Model Code for the Protection of Personal Information, CAN/CSA-Q830-96 .

This includes our entire method of working with the information we collect from our users when they enter our website.

2- How do we collect data?

Data is collected through cookies that are provided with your mobile device, to do this we use Google Analytics as the main collection tool.

With it we collect information such as:

- Type of device you are connecting with.

- Language of the browser you are using

- Geographic location

- Sex

- Age

- IP address

If you do not want to participate in data collection by Google Analytics, you can click this Google Analytics Opt-out Browser Add-on link and download the add-on for your browser. This will prevent Google Analytics from collecting the information explained above.

3- How do we protect your information?

We do not keep information for longer than necessary, and we make sure not to share it with third parties unless they help us collect the information; in this case, we check that they have a privacy policy identical to ours.

4- How do we use the data we collect?

We use the data we collect to better present our content and provide a better user experience, for example:

- Present personalized content to our users.

- Help find the content our users are looking for.

- Provide better customer service.

- Help answer their questions accurately.

All of this information is intended to give our users a safe and secure way to navigate our website.

For plants:

Delivery is 100% at the buyer's risk. Once your order is shipped, we are no longer responsible.

Postal delays are beyond our control. We are not responsible for any damages incurred during shipping delays.

All plants are in final sale , no cancellation, return or refund.

We do not accept returns or exchanges. You cannot cancel an order once it has been received.